Privacy Policy

Privacy Policy

Effective Date: 20 October 2026

Platform Name: OjiOne

Website: https://ojione.com

Welcome to OjiOne. We respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how information may be collected, used, stored, disclosed, and protected when you visit our website, use our digital platform, explore our services, create an account, make a booking, contact us, or otherwise interact with OjiOne.

OjiOne is a multi-service platform designed to help users discover and access services across different categories, including home cleaning, vehicle cleaning, stay finder, rental services, and state-specialized traditional clothing. Because these services may involve different types of information and service providers, the information we process may vary depending on the service you choose and the features you use.

By accessing or using OjiOne, you acknowledge that you have had the opportunity to read this Privacy Policy. Where consent is required by applicable law, we will seek the appropriate consent before processing your personal information.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed in connection with:

• Our official website, ojione.com.
• User registration, account creation, authentication, and account management.
• Browsing services, submitting enquiries, and making bookings or reservations.
• Home cleaning and vehicle cleaning service requests.
• Stay Finder searches and accommodation-related enquiries or bookings.
• Rental service enquiries, requests, and transactions.
• State-specialized dresses, traditional clothing, and related offerings.
• Customer support, feedback, complaints, and communications.
• Interactions with our service providers and business partners through the platform.

This policy should be read alongside any applicable Terms and Conditions, cancellation and refund policies, and service-specific notices published on OjiOne.

2. Information We May Collect

We collect or process only the categories of information that are relevant to operating the platform, providing requested services, meeting legal obligations, and protecting legitimate business interests, subject to applicable law.

2.1 Personal Identification Information

Depending on the features you use, we may collect:

• Your name.
• Mobile phone number.
• Email address.
• Communication preferences.
• Account identifiers and profile information.
• Other information you voluntarily provide when contacting us or using a service.

We use this information to identify your account, communicate with you, respond to enquiries, and coordinate requested services.

2.2 Account and Authentication Information

If OjiOne provides account registration or login functionality, we may process information needed to create and maintain your account, verify your identity where appropriate, authenticate access, and protect accounts against unauthorized activity.

This may include account identifiers, login records, authentication-related information, and account preferences. Passwords, where used, should be handled using appropriate security practices rather than stored as readable plain text.

2.3 Address and Service Location Information

For services that require a physical location, we may collect the address or location details you provide, such as:

• Home or service delivery address.
• Service location for cleaning or vehicle care.
• Accommodation destination or preferred area.
• Pickup, delivery, or rental-related locations, where applicable.
• Landmarks, postal codes, and additional directions.

We use these details to determine service availability, coordinate providers, arrange fulfilment, and communicate about your booking.

If a feature requests access to your device's location, such access should be subject to the relevant device permissions and applicable legal requirements. You may be able to disable location access through your device or browser settings, although certain location-dependent features may then be unavailable.

2.4 Booking and Transaction Information

When you submit a booking, reservation, rental request, or other transaction, we may process information such as:

• Selected service or product.
• Booking date and requested time.
• Service address, destination, or delivery details.
• Number of guests or other service-specific requirements, where relevant.
• Order reference, booking status, and transaction amount.
• Applicable discounts, charges, taxes, and refunds.
• Cancellation, rescheduling, and transaction history.
• Information required to fulfil a specific booking or resolve a dispute.

We use this information to process requests, communicate booking updates, coordinate fulfilment, maintain transaction records, and provide customer support.

2.5 Payment-Related Information

Where payments are supported, OjiOne may process information needed to initiate, record, reconcile, or verify a transaction. Depending on the payment method and integration, this may include a transaction reference, payment status, amount, timestamp, and payment-provider response.

Payments may be handled by third-party payment service providers or other payment channels, depending on the available payment options. Such providers may process information under their own privacy policies and applicable terms.

OjiOne does not claim to store complete card details, UPI PINs, banking passwords, or other sensitive payment credentials. You should never share your UPI PIN, OTP, or banking password with anyone claiming to represent OjiOne. Enter sensitive payment credentials only within the authorized payment application or interface.

Where payment verification is required, we may use appropriate transaction references and confirmation information to determine whether a payment has been completed, subject to the capabilities of the relevant payment system.

2.6 Service-Specific Information

Different service categories may require different information to fulfil your request.

• Home Cleaning: Service address, preferred date and time, property-related instructions, and cleaning requirements you choose to provide.
• Vehicle Cleaning: Vehicle category, relevant vehicle details, service location, and selected cleaning requirements.
• Stay Finder: Destination, stay dates, guest details, accommodation preferences, and other information required by the relevant provider.
• Rental Services: Rental requirements, rental period, delivery or collection information, and additional details required by the relevant rental provider.
• State-Specialized Dresses: Selected clothing items, sizes, preferences, delivery details, and other information necessary to fulfil an order, where applicable.

Please provide only the information necessary for your request. Avoid including sensitive personal details in general booking notes unless they are genuinely required and an appropriate method of collection is provided.

2.7 Communications and Customer Support

If you contact us through available support channels, we may process your messages and the information you provide to understand your query and respond appropriately.

Depending on the communication channel, this may include emails, support messages, enquiry details, complaint records, booking references, and relevant correspondence. We may retain such information for the period necessary to resolve the issue, maintain appropriate records, and meet applicable legal requirements.

2.8 Technical and Usage Information

When you visit or use OjiOne, certain technical information may be collected automatically by our website infrastructure, hosting provider, security tools, or analytics technologies, where implemented.

This may include:

• IP address and approximate network-derived location.
• Browser type and version.
• Device type and operating system.
• Pages visited and interactions with website features.
• Access dates, timestamps, and referring pages.
• Diagnostic logs, error reports, and security events.

We use such information, where available and appropriate, to maintain website functionality, diagnose technical issues, improve performance, understand usage patterns, and detect suspicious or unauthorized activity.

3. How We Use Your Information

OjiOne may use personal information for the following purposes, subject to applicable law and the relevant legal basis for processing:

• Platform Operation: To operate, maintain, and provide access to our website and services.
• Account Management: To create, authenticate, maintain, and manage user accounts, where supported.
• Booking Fulfilment: To receive requests, coordinate services, and communicate relevant booking details.
• Payment Processing: To facilitate supported payments, verify transaction status, process eligible refunds, and maintain financial records.
• Customer Support: To respond to enquiries, complaints, feedback, and service-related questions.
• Service Availability: To determine whether a service may be available for a requested location, date, or requirement.
• Platform Improvement: To evaluate performance, identify technical problems, and improve usability.
• Safety and Security: To detect fraud, investigate suspicious activity, protect accounts, and help safeguard the platform.
• Legal Compliance: To meet applicable legal, regulatory, tax, accounting, and lawful recordkeeping obligations.
• Business Administration: To manage service-provider relationships, transactions, operational records, and disputes.
• Communications: To send service-related notices, booking confirmations, updates, and important policy changes.
• Marketing: To provide promotional communications where permitted by law and subject to applicable consent or opt-out requirements.

We do not intend to use personal information for purposes that are incompatible with the purposes described in this policy without providing any notice or obtaining consent where required by law.

4. Legal Basis and Consent

Depending on the circumstances and applicable law, we may process personal information on the basis of your consent, steps taken at your request before entering into a service arrangement, fulfilment of an applicable contract, compliance with legal obligations, or another lawful basis available to us.

Where consent is the required basis for processing, we will seek consent in the manner required by applicable law. You may have the right to withdraw consent, subject to applicable legal requirements and the consequences of withdrawal.

Withdrawing consent does not necessarily invalidate processing that was lawfully completed before withdrawal. We may also need to retain or process certain information where another lawful basis or legal obligation applies.

5. Sharing of Personal Information

OjiOne does not treat your personal information as a commodity for unrestricted sale. We may share relevant information with the following categories of recipients when necessary for the purposes described in this policy and permitted by applicable law.

5.1 Service Providers and Fulfilment Partners

Where necessary to fulfil a booking or request, relevant information may be shared with the service provider responsible for the selected service.

For example, a cleaning provider may need your service address and preferred time, while an accommodation provider may need booking dates and guest information. A rental provider may require rental-related details, and a clothing supplier may need delivery information to fulfil an order.

We aim to limit shared information to what is reasonably necessary for the relevant service.

5.2 Payment Service Providers

Where supported payment services are used, transaction information may be shared with the relevant payment gateway, bank, payment application, or other authorized payment intermediary to facilitate payment processing, verification, reconciliation, refunds, and fraud prevention.

5.3 Technology and Infrastructure Providers

We may rely on third-party providers for services such as website hosting, cloud infrastructure, database management, communications, security, error monitoring, analytics, or customer support, where implemented.

These providers may process information on our behalf according to the applicable service arrangements and security requirements.

5.4 Legal and Regulatory Authorities

We may disclose information when required by applicable law, a valid legal process, a lawful governmental request, or where disclosure is otherwise legally permitted and reasonably necessary to protect rights, safety, property, or the integrity of the platform.

5.5 Business Transfers

If OjiOne undergoes a merger, acquisition, restructuring, financing, or transfer of some or all of its business or assets, relevant information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

5.6 With Your Direction or Consent

We may share information with another recipient where you request or authorize the sharing, or where the applicable law otherwise permits it.

6. Cookies and Similar Technologies

Our website or its service providers may use cookies, local storage, session identifiers, or similar technologies where implemented.

These technologies may help with:

• Maintaining website sessions and essential functionality.
• Remembering relevant preferences.
• Supporting login and account security, where applicable.
• Understanding website performance and usage, where analytics are enabled.
• Measuring marketing effectiveness, where applicable and permitted.

Essential technologies may be necessary for certain website functions. Where consent is required for non-essential cookies or similar technologies, we will seek consent as required by applicable law.

You may be able to manage or delete cookies through your browser settings. Blocking certain cookies may affect website functionality or prevent some features from operating correctly.

7. Location Permissions

Some OjiOne features may benefit from location information, including finding services in a particular area or identifying relevant service availability.

Where a feature requests access to your device location, the request should be presented through an appropriate permission mechanism. You can choose whether to grant permission, subject to the functionality of the feature.

You may also enter a location manually where that option is available. Disabling location permissions may limit features that rely on location information, but it should not automatically prevent access to unrelated features that do not require it.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal obligations and lawful retention requirements.

Retention periods may depend on:

• The duration of your account or service relationship.
• The need to complete bookings and resolve customer queries.
• Payment, tax, accounting, and transaction recordkeeping requirements.
• Fraud prevention, security investigations, and dispute resolution.
• Applicable legal claims, regulatory requirements, or lawful directions.
• Whether information is required to establish, exercise, or defend legal rights.

When information is no longer required, we aim to delete it, anonymize it, or otherwise dispose of it securely, subject to technical limitations and applicable retention obligations.

Specific retention periods may vary according to the category of information and the legal requirements applicable to the relevant record.

9. Data Security

We recognize the importance of protecting personal information against unauthorized access, alteration, disclosure, loss, or misuse. OjiOne aims to use reasonable technical and organizational safeguards appropriate to the nature of the information and the risks involved.

Depending on the systems implemented, such safeguards may include:

• Access controls and appropriate account permissions.
• Secure authentication and password-handling practices.
• Encryption in transit and other suitable protective measures.
• Security monitoring, logging, and investigation of suspicious activity.
• Controlled access to operational systems and records.
• Backups and recovery procedures where appropriate.
• Reasonable measures for managing third-party service-provider risks.

No website, application, database, or method of electronic transmission can be guaranteed to be completely secure. Although we aim to protect personal information using appropriate safeguards, we cannot promise absolute security against every possible threat.

If a personal data breach occurs, we will take the actions required by applicable law, which may include investigation, mitigation, and notifications to affected individuals or relevant authorities where legally required.

10. Your Privacy Rights and Choices

Depending on applicable law and the circumstances of the processing, you may have rights concerning your personal information.

• Right to Access Information: Request information about personal data being processed about you, where such a right applies.
• Right to Correction: Request correction or updating of inaccurate or incomplete personal information.
• Right to Erasure: Request deletion of personal information where legally available and subject to applicable retention requirements.
• Right to Withdraw Consent: Withdraw consent where processing relies on consent, subject to applicable law.
• Right to Raise a Grievance: Raise a concern or complaint regarding our handling of personal information.
• Right to Nominate: Exercise a nomination right where provided by applicable law.
• Marketing Preferences: Opt out of promotional communications where an opt-out option is available or required by law.

To protect your information, we may need to verify your identity before responding to a request. We may also need to explain when a request cannot be fully fulfilled because of a legal obligation, another person's rights, security concerns, or another lawful restriction.

To submit a privacy request, please use the contact or grievance mechanism made available on ojione.com.

11. Account Deletion and Closure

If OjiOne offers account registration, users may request account closure or deletion through the account settings or support mechanism made available on the platform.

When a valid deletion request is received, we will handle the request in accordance with applicable law and our retention obligations.

Some information may need to be retained for legitimate and lawful purposes, including completed transactions, accounting records, dispute resolution, fraud prevention, and compliance with legal requirements. Where appropriate, we will delete or de-identify information that no longer needs to be retained.

Closing an account may affect access to account-related features, booking history, saved preferences, or other associated functionality.

12. Children's Privacy

OjiOne is not intended to encourage children to independently submit unnecessary personal information. Where a service is intended for or used by a child, applicable age requirements, parental or guardian consent requirements, and other legal protections must be followed.

We do not knowingly seek to collect children's personal information in violation of applicable law. If you believe that a child has provided personal information in circumstances that require parental involvement or that otherwise violate applicable law, please contact us through the support mechanism on our website so that the matter can be reviewed.

13. Third-Party Websites and Services

OjiOne may contain links to third-party websites, payment interfaces, accommodation listings, service-provider pages, or other external services.

When you access an external website or service, its own privacy policy, terms, and data-handling practices may apply. OjiOne does not control the privacy practices of independent third parties merely because a link or service is accessible through our platform.

We encourage users to review the applicable privacy notices and terms before providing information directly to a third-party website, payment provider, accommodation provider, rental operator, or other external service.

14. International Data Transfers

Depending on the hosting infrastructure, technology providers, and services used to operate OjiOne, personal information may be processed or stored in locations outside the state or country where you access the platform.

Where personal information is transferred across jurisdictions, OjiOne aims to comply with applicable legal requirements and use appropriate safeguards where required.

Any restrictions on cross-border transfers, permitted destinations, or additional safeguards will be governed by the laws applicable to the relevant processing activity.

15. Marketing and Promotional Communications

Where permitted by law, OjiOne may use relevant contact information to communicate platform updates, service announcements, promotional offers, or other information about available services.

Where required, we will obtain the appropriate consent before sending promotional communications. You may opt out using an available unsubscribe mechanism or other method identified in the communication.

Even if you opt out of marketing communications, we may continue to send essential service-related communications, such as booking confirmations, payment updates, security alerts, and important notices concerning your account or transactions.

16. Automated Processing and Personalization

If OjiOne introduces search personalization, recommendation tools, automated service matching, fraud detection, or similar features, relevant information may be processed to support those functions.

Where such functionality is implemented, we aim to use it in a manner consistent with this Privacy Policy and applicable law. If a particular automated decision creates legal or similarly significant effects and applicable law provides additional rights, we will comply with the relevant requirements.

We do not claim that every service category currently uses automated decision-making or personalized recommendations.

17. Grievance Redressal and Privacy Complaints

We take privacy-related questions and complaints seriously. If you believe that your personal information has been handled incorrectly, or you would like to exercise an applicable privacy right, please contact OjiOne through the contact or support mechanism provided on our official website.

When submitting a grievance, please include sufficient information to help us understand the concern, such as the relevant account identifier, booking reference, description of the issue, and preferred method of response. Do not include passwords, UPI PINs, OTPs, or other sensitive authentication credentials in your complaint.

We aim to review and respond to privacy requests within the timelines applicable under relevant law and any published grievance procedure.

If a designated grievance officer or privacy contact is required, their verified contact details and applicable response timelines should be published on this page or another clearly accessible location on our website.

18. Compliance with Indian Data Protection Laws

OjiOne aims to handle personal information in accordance with applicable Indian data protection and information technology laws, as relevant to its operations and the services it provides.

This may include the Digital Personal Data Protection Act, 2023, and applicable rules, notifications, and other legal requirements as they become applicable, together with relevant provisions of the Information Technology Act, 2000, and associated rules where applicable.

Our specific obligations may depend on the nature of the processing, the applicable legal commencement dates, the type of information involved, and OjiOne's legal role in the relevant transaction.

Nothing in this Privacy Policy limits any rights or protections that cannot lawfully be excluded under applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, platform features, technology, business operations, or applicable legal requirements.

When changes are made, we will update the effective date or revision date shown at the beginning of this page. Where required by law, we will provide additional notice or obtain consent before implementing changes that require it.

We encourage users to review this page periodically to remain informed about how OjiOne handles personal information.

20. Contact Us

If you have questions about this Privacy Policy, personal information, account data, or a privacy-related request, please visit our official website and use the contact or support options provided there.

21. Your Privacy Matters

At OjiOne, we recognize that personal information is important and should be handled with care. Our goal is to build a convenient multi-service platform while respecting user privacy, communicating clearly about information practices, and following the requirements applicable to our operations.

We encourage every user to review this Privacy Policy, understand the information required for their selected services, and contact us whenever clarification is needed.

OjiOne – One Platform. Multiple Services. Better Experiences.

Last Updated: 20 October 2026